Account, Orders, and Shipping Info

Payment Help

• When do my Shop Pay Installment payments get charged?

Accounts & Orders

• Where is my account and order information?
• Can I cancel my gothamsteelfamily.com order?
• Why was my order cancelled?
• Why didn't I receive all items in my Gothamsteelfamily.com order?

As Seen on TV Orders

• I ordered Gotham Steel from a commercial I viewed on Television
• I ordered from a TV commercial phone number or website.

Shipping & Delivery

• I need to change my shipping or delivery address.
• What is the shipping policy?